TERMS AND CONDITIONS
1. Acceptance of Terms
By accessing or using preferencetraveler.com and the services offered under the Preference Traveler brand, operated by Muner Riviera Maya SA de CV, the user agrees to these Terms and Conditions.
If the user does not agree with these Terms and Conditions, they must refrain from using the platform and the services offered through it.
These Terms and Conditions apply to the use of the website and, where applicable, to reservations, purchases, customer service interactions, digital communications, and other services provided through Preference Traveler.
2. Legal Capacity
The user declares that they are of legal age and possess the legal capacity necessary to contract the services offered.
If acting on behalf of a legal entity, the user declares that they have sufficient authority to bind such entity to the applicable terms and obligations.
3. Scope of Services
preferencetraveler.com acts primarily as an intermediary between the user and final providers of travel services, including hotels, airlines, transportation companies, car rental agencies, tour operators, experience providers, and other travel-related suppliers.
Except where expressly indicated otherwise, Muner Riviera Maya SA de CV / Preference Traveler is not the direct provider of the underlying travel service and therefore does not control the technical, operational, or logistical execution of services performed by third-party providers.
Availability, restrictions, schedules, eligibility requirements, supplier policies, and other conditions may vary depending on the selected service.
4. User Obligations
Users agree to comply with the following obligations:
- Veracity: Provide complete, current, accurate, and truthful information required for reservations, payments, billing, and service delivery.
- Lawful Use: Not use the website or services for fraudulent, unlawful, abusive, or unauthorized purposes.
- Security: Maintain the confidentiality and security of account credentials and immediately report suspected unauthorized use.
- Reservation Information: Verify that traveler names, dates, destinations, contact details, and other reservation information are correct before confirming a transaction.
- Compliance: Observe any requirements imposed by hotels, airlines, tour operators, authorities, immigration agencies, or other applicable providers.
The user may be responsible for consequences arising from incorrect or incomplete information provided during a reservation or service request.
5. Payment and Pricing Policies
- Currency: Prices may be displayed in Mexican Pesos (MXN), US Dollars (USD), or another currency where expressly indicated.
- Rates: Prices and availability are subject to change until the reservation has been confirmed under the applicable conditions and required payment has been received.
- Taxes: Rates include applicable taxes when expressly indicated. Additional local, environmental, tourism, resort, airport, destination, or provider fees may apply when disclosed as payable separately.
- Payment Processing: Payments may be processed through authorized third-party payment providers.
- Authorization: The user represents that they are authorized to use the payment method submitted for the transaction.
Additional terms, payment schedules, deposits, financing arrangements, or reservation-specific conditions may apply to individual products or services.
6. Cancellations and Refunds
Each travel service, including hotels, flights, transportation, tours, and experiences, may be subject to the specific cancellation, modification, no-show, and refund policies of the final provider, as well as any conditions expressly disclosed by Preference Traveler at the time of purchase.
preferencetraveler.com may assist the customer in managing cancellation or refund requests with the applicable provider but cannot guarantee that a provider will authorize a full or partial refund when its applicable policies do not permit one.
Intermediation, processing, administrative, transaction, or other management fees may be non-refundable when this condition has been disclosed and is permitted by applicable law.
Approved refunds will be processed in accordance with the applicable provider, payment processor, and legal requirements.
7. Limitation of Liability
To the extent permitted by applicable law, Muner Riviera Maya SA de CV shall not be held liable for events outside its reasonable control, including:
- Cancellations, schedule changes, delays, overbooking, strikes, or service interruptions caused by third-party providers.
- Loss of luggage, personal belongings, or incidents occurring during transportation, lodging, tours, or other third-party services.
- Acts or omissions of hotels, airlines, transportation companies, tour operators, or other independent service providers.
- Technical failures resulting from internet service interruptions, telecommunications failures, third-party platforms, user equipment, or other infrastructure outside the reasonable control of Preference Traveler.
- Events of force majeure, including natural disasters, severe weather, pandemics, public health emergencies, armed conflicts, civil disturbances, governmental actions, or other circumstances beyond reasonable control.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
8. Intellectual Property
All content, source code, trademarks, logos, graphics, interfaces, designs, databases, text, photographs, multimedia content, and other materials displayed on preferencetraveler.com are owned by Muner Riviera Maya SA de CV, its licensors, or their respective rights holders, except where otherwise indicated.
Unauthorized reproduction, distribution, modification, extraction, data scraping, exploitation, or reverse engineering is prohibited to the extent permitted by applicable law.
Use of the website does not grant the user ownership of or license rights to Preference Traveler intellectual property except for the limited right necessary to access and use the services as intended.
9. Service Modifications
Preference Traveler reserves the right to modify, improve, suspend, replace, or discontinue features, services, content, integrations, databases, or other aspects of its website or technological platform.
Where a modification materially affects an already confirmed service or an existing contractual obligation, Preference Traveler will act in accordance with the applicable reservation conditions and applicable law.
10. SMS Customer Care Program
Preference Traveler offers an SMS Customer Care Program to assist customers and users with service-related communications.
The program may be used for communications regarding:
- Customer inquiries.
- Reservation requests.
- Existing reservations.
- Booking assistance.
- Customer service cases.
- Payment-related customer support.
- Requests for information necessary to provide assistance.
- Account or service updates.
- Follow-up regarding a customer’s inquiry or support request.
SMS Opt-In
Participation in the SMS Customer Care Program is voluntary.
Users may opt in by providing their mobile phone number and expressly agreeing to receive SMS Customer Care communications through an authorized Preference Traveler consent mechanism.
Where SMS consent is collected through a website form, Preference Traveler uses a separate, optional consent mechanism, such as an unchecked SMS consent checkbox.
SMS consent is separate from any mandatory acceptance of these Terms and Conditions.
Consent to receive SMS messages is not a condition of purchase, reservation, account creation, or use of Preference Traveler’s other services.
By opting in, the user authorizes Preference Traveler to send Customer Care text messages to the mobile number provided, including messages transmitted through automated communication systems where applicable.
Message Frequency
Message frequency varies based on the customer’s inquiries, reservations, service requests, and customer support needs.
Message and Data Rates
Message and data rates may apply according to the user’s wireless carrier and mobile service plan.
Preference Traveler does not charge users a separate fee solely for receiving Customer Care SMS communications; however, carrier charges may apply.
Opt-Out
Users may unsubscribe from SMS communications at any time by replying:
STOP
After an opt-out request is received, the user may receive one final SMS confirming that the unsubscribe request has been processed.
Preference Traveler will not continue sending messages covered by that SMS consent after the opt-out has been processed, except where otherwise permitted or required by applicable law.
Help
Users may reply:
HELP
for assistance regarding the SMS program.
Users may also contact Preference Traveler at:
info@preferencetraveler.com
Privacy
Mobile phone numbers, SMS opt-in information, and SMS consent information are handled in accordance with the Preference Traveler Privacy Policy available at:
preferencetraveler.com/privacy-policy/
Preference Traveler does not sell, rent, share, transfer, or provide mobile phone numbers or SMS opt-in consent information to third parties or affiliates for their own marketing or promotional purposes.
Technology and communications providers used to operate the SMS service may process mobile information only as necessary to provide services on behalf of Preference Traveler and may not use such information for their own marketing or promotional purposes.
Carrier Responsibility
Wireless carriers are not responsible for delayed or undelivered messages.
SMS availability may depend on the user’s carrier, device, network availability, and other technical factors outside the control of Preference Traveler.
Changes to the SMS Program
Preference Traveler may modify or discontinue the SMS Customer Care Program at any time, subject to applicable laws, regulations, telecommunications requirements, and existing customer rights.
11. Privacy and Personal Data
Personal information collected in connection with the website, reservations, customer service, payments, SMS communications, and other Preference Traveler services will be processed in accordance with the Preference Traveler Privacy Policy.
The Privacy Policy is available at:
preferencetraveler.com/privacy-policy/
The Privacy Policy forms part of the legal framework governing the use of Preference Traveler services.
12. Amendments to these Terms
Preference Traveler reserves the right to update or amend these Terms and Conditions when necessary due to:
- Changes in applicable law.
- Regulatory requirements.
- Changes in supplier conditions.
- Changes in business operations.
- Changes in payment, communication, or technological systems.
- Introduction or modification of products and services.
The current version will be published through preferencetraveler.com.
Changes will not retroactively eliminate rights already acquired by users where prohibited by applicable law.
13. Jurisdiction and Applicable Law
These Terms and Conditions shall be interpreted in accordance with the applicable federal laws of the United Mexican States.
To the extent legally permitted, the parties submit to the jurisdiction of the competent courts in Cancún, Quintana Roo, Mexico, without prejudice to any jurisdiction, consumer protection right, administrative proceeding, or remedy that cannot legally be waived.
Last updated: August 7, 2026.
